CUSTOMER SERVICE

【 Shipping & Handling charges 】
  • Shipping and handling will vary with the total amount of the order, and these charges are the responsibility of the recipient.
  • After you submit your order, you will receive an order confirmation number, as well as an email that includes your order confirmation number and an approximate order total.
  • We currently offer shipping through USPS.
  • Product arrival date may differ by countries and regions. *( Hawaii: 3 days~1 week. US Mainland: 1~2 weeks. Japan: 1~3 weeks )

* Your total will be calculated in US dollars and will not be inclusive of duties and taxes from the US to your selected international destination. If applicable, those duties will be assessed upon delivery and must be paid by the order recipient. Please be advised that the customs clearance could result in a change to the estimated delivery date.

Shipping Fee
Domestic Box(S) 0.5lb Box(M) 1lb Box(M+) 2lb Box(L) 3lb Box(L+) 5lb
Hawaii $4.79 $7.25 $7.45 $9.20 $12.15

 

International Box(S) 0.5lb Box(M) 1lb Box(M+) 2lb Box(L) 3lb Box(L+) 5lb
United States $4.79 $8.59 $12.49 $16.77 $19.77
Canada $10.70 $13.25 $19.05 $25.85 $52.90
Mexico $13.78 $17.65 $24.25 $31.85 $54.30
New Zealand
Taiwan
$14.35 $19.00 $27.40 $36.80 $66.00
Australia
China
Denmark
Germany
Hong Kong
Japan
North Korea
Sweden
United Kingdom
$14.95 $19.45 $27.25 $36.05 $62.55
【 EXCHANGE・REPLACEMENT POLICY 】
  • We only replace items that were delivered defective or damaged.
  • Please contact us within 7 days of your product arrival date via Email if you received a defective product.
  • Customer cannot exchange products at its convenience such as mistaken orders of products, size or quantity.
  • We do not accept replacement for a different product.
  • Please do not send your purchase back to the manufacturer. We will be responsible for the shipping fee of your defective product replacement.

We cannot accept exchange・replacement on:

  • Any item that is more than 7 days after the product arrival date
  • Mistaken orders of products
  • Scratches or stains caused by customer
  • Items that were altered, washed or dry cleaned
  • Items that are listed as no return, no exchange products (※types of food products such as coffee)
  • Exchange on partial or accessories of a product

Rates and delivery days to Hawaii (Letter, Parcel) reference site:
Japan Post > www.post.japanpost.jp/cgi-charge/index.php?lang=_en

【 Cancellations 】

Customer cannot cancel order once it is shipped or delivered.
If an item is cancelled from your order for any reason before shipment, you will not be charged for the item.

【 Duties & Taxes】

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

【 Payment】

We accept credit card payment via Paypal.

TERMS AND CONDITIONS

Company Name
Clarence Lee Design & Associates, LLC

 

Business Person
Kuni Yamamoto

 

Address
2333 Kapiolani Blvd. C3 Honolulu, Hawaii 96826

 

Contact Information
Open Hours: 24 hours ( Email: 24 hours )

 

Product Pricing
Price displayed on website including sales tax.

 

Exchanges & Replacement

We only accept exchange/replacement if you have received defective product or the delivered product differs from the order description.

 

Other Charges
・Sales tax
・Shipping Fee
・Handling Charges

 

Payment methods & date
Payment method: We accept credit card payment via Paypal.
Payment date: It will be determined once product order is placed.

 

Time of Delivery
In-stock items ship within 10 days of ordering.